This Privacy Policy explains how BRGW Technical collects, uses, and protects your personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
BRGW Technical
Website: brgw.co.uk / brgw.wales
BRGW Technical is the data controller, responsible for deciding how your personal data is used.
2. Personal Data We Collect
When you submit our contact form, we collect:
- Your name
- Your phone number
- Your email address
- Your message or enquiry
We do not collect any additional personal data unless you choose to provide it.
3. How We Use Your Data
We use your information solely to:
- Respond to your enquiry
- Communicate with you about the services you request
- Maintain basic internal records of enquiries
We do not use your data for marketing.
4. Legal Basis for Processing
We process your personal data on the basis of:
- Legitimate interests — to respond to your enquiry and operate our business effectively
- Consent — if you choose to provide additional information or request ongoing communication
5. Sharing Your Data
We do not sell your personal data. We may share your information only with:
- Service providers who support our website or email systems
- Authorities if required by law
All third parties are required to keep your data secure.
6. International Transfers
If any service providers store data outside the UK, we ensure appropriate safeguards are in place, such as approved standard contractual clauses.
7. Data Retention
We keep your enquiry information only for as long as necessary to respond to you and maintain basic business records. Typically, this is up to 12 months, unless a longer period is required by law.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us at hello@brgw.co.uk.
9. Security
We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.
10. Cookies
We use cookies as described in our separate Cookie Policy, available on our website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Last Update: 1st June 2026